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Join nowShipping policy
1. Order Processing Time
All orders require [1-3] business days (excluding weekends and public holidays) for processing. Order processing time refers to the period between placing your order and handing the package over to the shipping carrier.
If you place an order on a weekend or public holiday, processing will begin on the next business day.
Processing times may be extended during periods of high order volume or promotional events; we will make every effort to notify you in advance.
Once your order has shipped, you will receive a shipment confirmation email containing the tracking number.
2. Shipping Time & Rates
We offer the following shipping options (please modify based on your actual services):
Standard Shipping:
Estimated delivery time: [7-15] business days.
Express Shipping:
Estimated delivery time: [3-7] business days.
(Note: Shipping time refers to the time the package is in transit after being handed to the carrier; it does not include the order processing time mentioned above. Delivery times to certain remote areas may be longer.)
3. Shipment Confirmation & Order Tracking
Once the package has been dispatched, we will send a shipment confirmation email to the address provided during registration; this email will include your tracking number. You can click the link in the email or visit the carrier's official website and enter the number to track your package in real-time.
Please note: Tracking information may take [24-48] hours to update in the logistics system; we appreciate your patience.
4. Customs, Duties & Taxes
For international orders, import duties, VAT, or other customs fees may apply when the package clears customs in the destination country. These fees are the responsibility of the buyer; we do not cover any customs charges.
We have no control over customs clearance times in your country, which may add an additional [3-10] business days to the delivery process. If your package is returned or destroyed due to a refusal to pay customs fees, we will be unable to issue a refund. 5. Damaged or Lost Packages
Damaged Packages: If you receive a package with damaged items, please contact our customer service team at [your customer service email] within [48] hours. Please provide a video of the unboxing process, as well as photos of the outer packaging and the damaged product(s). Once verified, we will arrange a replacement or a refund.
Lost Packages: Please contact us if tracking information indicates the package has been delivered but you have not received it, or if the package has been stalled in transit for an extended period (more than [30] days). We will assist you in filing an inquiry with the carrier. If the package is confirmed lost, we will reship the order or issue a refund.
6. Incorrect Address / Unclaimed Packages
Buyers are responsible for ensuring the provided shipping address is completely accurate. We are not liable for packages returned due to incorrect or incomplete addresses, or because the recipient was unavailable to receive the delivery.
If a package is returned for any of the reasons above, the buyer is responsible for the shipping costs associated with resending the package.
7. Contact Information
If you have any questions regarding our shipping policy or need to check your order status, please contact us via:
Email: drteenmzh@gmail.com